Refund policy

Returns & Refunds

Customer satisfaction is our priority.

Return Window

You may request a return within 30 days of receiving your order.

Eligible Returns

Items must be:

  • Unused

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, or if marked as final sale.

Refunds

Once your returned item has been inspected, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Contact

Email: support@kodea.store